Sensor pump may be clogged.From the the powered-on position, completely cover the sensor window with your hand and toggle the power switch off, on, off, on within 2 seconds to trigger a continuous dispense mode. Stop this mode by removing your hand from the sensor window.If it is still clogged, fill the reservoir with warm water and repeat above steps.

Ensure the charging puck is connected to the base of the unit.Upon connecting the charging puck, a white pulsing light should appear. If the unit is fully charged, the pulsing light will change to a solid white light. If the unit still needs to be charged, the pulsing light will continue until the unit is fully charged.If there is no white pulsing light, check the following:

1. The outlet is functional.
2. The power adapter used matches the rating of the charging puck.
3. Ensure the puck is positioned with the simplehuman logo facing upward. If it is placed facing downward, the dispenser will not charge.
4. The charging puck can charge a different device such as a smartphone.

The air vent cutout might be clogged. Gently wipe any soap residue from around the white seal under the lid.

A solid white light indicates the unit is fully charged and displays when the unit is powered on. A pulsing white light indicates the unit is charging. A solid red light indicates the unit low on charge.

3-4 hours or until a solid white light is displayed.

Lightly pull the rubber spout to wipe any dried residue.