returns are on us!
We understand (however unlikely) that sometimes a product might not be what you expected, that’s why all returns to simplehuman ship free via FedEx. This allows both you and us to easily track your returned item(s).
returns ship free
We will gladly refund any item purchased directly from simplehuman.com for a period of 45 days from receipt. However, we are only able to accept returns on items purchased directly from simplehuman.com. We ship returns via FedEx.
NOTE: All monogrammed and personalized products are final sale items and cannot be returned or exchanged.
45-day money-back guarantee
Once your returned package is received, you will receive a confirmation email and your refund will be processed for the product received (not including shipping and handling) using your original payment method. This may take up to 10 business days.
damaged or wrong items
Click here to start your return.
app subscription orders
If you need to return an order from our subscription app, click here to start your return.