Due to the holidays, your order might experience shipping delays of up to 4 days. You’ll receive an email notification when your order ships.
tracking is easy!
To track your order, please login to your account or set up an account by creating a password with the email you used to checkout. This allows you to log in and receive the most up to date information on your order.
Enter your order number and email to view your order status.
checking your order information
After placing an order, you will receive an order confirmation email with your order number. As soon as your order ships, you will receive an email with your tracking number. Please note it may take up to 48 hours for a carrier update. If you need more information about your delivery, please contact FedEx or USPS directly.
simplehuman members get free standard shipping on all domestic orders in the 48 contiguous United States — just sign in during checkout and you'll automatically get free shipping.
For non-members, shipping is $9 for orders that do not include a 30L or larger trash can, tension shower caddy, pet food can, or x-frame laundry hamper, and $25 for orders that include a 30L or larger trash can, tension shower caddy, pet food can, or x-frame laundry hamper.
For members and non-members in Alaska, Hawaii or the U.S. Territories, shipping is $24.99 for orders less than $39. For orders over $39, shipping is $54.99.
delivery times and methods
Most domestic orders ship within 24 hours (excluding weekends and holidays) and arrive within 1-3 business days. Expedited orders ship and arrive within 1-2 business days.
Delivery to Alaska and Hawaii takes about 5 to 7 business days. To U.S. Territories, it takes approximately 7 to 10 business days, shipped via FedEx Ground or USPS.
APO/FPO orders ship via USPS, but allow 4 to 6 weeks for delivery. Some items are not able to ship to APO/FPO due to size restrictions.
We DO NOT ship to P.O. Boxes.
changing or canceling an order
Once you place an order, your item(s) are packed and shipped as quickly as possible. Because of this, orders cannot be modified and can only be cancelled within 10 minutes of placing an order. Simply create an account or login to view your orders that are available to cancel. If you do not love the product when it arrives, just follow our simple return process and send the product back to us free of charge.
damaged or wrong items
Click here to start your return.
payment and sales tax
We accept Paypal, Apple Pay, American Express, Discover, MasterCard, and Visa. Sales tax is charged when shipping to California, Washington, and New Jersey.
Click here to learn more about the simplehuman.com coupon policy.
still need help? contact customer service.