Gen1 8 oz. Rechargeable Sensor Soap Pump W/ Soap Sample
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Gen1 8 oz. Rechargeable Sensor Soap Pump W/ Soap Sample
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specifications
coating:
soap type:
Liquid
capacity:
8 fl. oz.
power source:
Built-In Lithium Ion Battery
battery life:
4 Months On 1 Charge
soap compatibility:
Simplehuman Soap + Soap Without Exfoliants
sku:
Frequently Asked Questions
A solid red light is displayed or comes on during dispense.
Charge the sensor pump using the included USB cable until green light remains solidly lit.
Light flashes when + button is pressed, but no sound from motor/pump
Clean the sensor window area with a damp cloth, then wipe dry.
Ensure no objects (e.g., sponges, ledges) are underneath the sensor area.
Move the pump to a different location to avoid interference from bright light.
Pump is dispensing too much soap.
Press the '-' button at the top of the pump to reduce dispense volume.
Unit dispenses soap on its own
Clean the sensor area with a damp cloth, then dry.
Make sure nothing is obstructing the sensor underneath the pump.
Try relocating the pump to avoid interference from bright lighting.
Light does not turn on when you press the + button.
Check battery level or insert fresh batteries and try again.
Check orientation of batteries, making sure they are lined up correctly and try again.
Using a flat head screwdriver or steel wool, gently scrape away rust. If rust cannot be removed, order new battery cover.
Light flashes when + button is pressed but there is no sound from motor/pump.
Sensor may be obstructed, too close to an object or affected by light.
Clean sensor window area with damp cloth. Wipe area immediately with a clean, dry cloth and try again. Please also check the area underneath the soap pump as a ledge, sponge, or other items on the counter surface may be triggering the sensor.
Light may be interfering with sensor. Move the pump to another location with less intense lighting and try again.
Unit is not dispensing or dispenses too little
Increase the dispensing level using the + button.
Clean any soap residue from the valve.
Avoid using soaps with exfoliants or beads, and increase setting for thicker products.
Press and hold + until soap dispenses. If the valve is sealed, gently flick the rubber tip to allow airflow.
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