1. Clean the sensor using a microfiber cloth and rubbing alcohol.
2. Move the unit to a different location away from any close objects.
3. To reset, press and hold the power button down for 5 seconds; then press the power button for 2 seconds to turn on the unit.

1. Keep the pump away from heavy steam and back off several inches away from any steam.
2. Release the soap cartridge from the sensor pump. Use your finger to cover up the air intake tube (under the pump between the two orange hooks). Make sure the pump is on and completely cover the sensor window, then press the power button 3 times quickly.(Note: this will make the pump run continuously until the sensor window is uncovered.) Watch our video on how to unclog your dispenser.

1. To control the amount of soap desired, position your hand up close to the sensor for a little soap and farther away for more.
2. Check if biggest diameter straw (blue in color) is installed.
3. Add 1-2 tablespoon(s) of rubbing alcohol or water as some soaps can become too thick with time.
4. Turn the unit on and re-prime the pump by completely covering the sensor window, then pressing the power button 3 times quickly. Note that this will make the pump run continuously until the sensor window is uncovered.

1. Wipe the sensor window clean. Rubbing alcohol and a microfiber cloth are recommended.

1. Switch the unit off for 5 seconds, then switch the unit back on.

Lightly pull the rubber spout to wipe any dried residue.

3-4 hours or until a solid white light is displayed.

A solid white light indicates the unit is fully charged and displays when the unit is powered on. A pulsing white light indicates the unit is charging. A solid red light indicates the unit low on charge.

The air vent cutout might be clogged. Gently wipe any soap residue from around the white seal under the lid.

Pump needs to be reset:

1. Press and hold the power button for 5 seconds.

1. Wipe the sensor lens clean. Rubbing alcohol and a microfiber cloth are recommended.

1. Press the power button for 2 seconds to turn on the unit.

1. Completely cover the sensor window and tap the power button quickly 3 times (within 2 seconds). Note that this will make the pump run continuously until the sensor window is uncovered. Watch our video on how to continuously dispense.