product support
sensor mirror round with touch-control brightness

product support
sensor mirror round with touch-control brightness

troubleshooting

Mirror is not charging.

Reset your mirror.
1. Ensure the USB charger and charging cable are working by testing on a mobile phone or rechargeable product.
2. A full charge will take 4-8 hours depending on mirror model and USB charger rating.
3. If the battery level is too low, you may not see any recharge light indicator for up to 10 minutes.
4. If the mirror is unable to charge after 4 hours, perform mirror reset procedure.
Watch our video on how to reset your mirror.

Mirror is not lighting up.

Reset the mirror.
1. Turn on the mirror by pressing the on/off power button. A green indicator light should display upon powering on the mirror. If no light is displayed, press and hold the on/off power button.
2. If the green indicator light is not displaying, the mirror needs to be recharged.

Test the sensor.
1. Clean the sensor lens using a soft cloth.
2. Place your hand 4-6 inches in front of the sensor to activate the mirror light.

Recharge the mirror.
1. Recharge the mirror for a minimum of 30 minutes and try again.
2. If the battery level is too low, you may not see any recharge light indicator for up to 10 minutes. Test the sensor again.
Watch our video on how to reset your mirror.

Mirror is not turning off.

1. Clean the sensor with rubbing alcohol and a mircofiber cloth.
2. Ensure nothing is interfering with the sensor.

If the steps above do not resolve the issue, reset the mirror.
Press the power button on the bottom or back of the unit (depending on the model) to power off the mirror. Leave the mirror powered off for 20 seconds, then press the power button again to turn on the unit.

Mirror light is dimming and turning off during use.

Ensure the mirror is not tilted at an angle out of sensor range. Stand 6-8 inches in front of the sensor, the dark-tinted window on the light ring. After a short period of inactivity, the light will dim and turn off automatically.

If the above steps do not solve the issue, the mirror needs to be recalibrated.
1. Remove the charger from your mirror.
2. Press and hold the power button on the bottom of the unit for 10 seconds, then release.
3. Wipe the sensor using rubbing alcohol and a microfiber cloth.
4. Ensure nothing is placed in front of the mirror and has a 5 foot minimum clearance.
5. Press and hold the power button again for 10 seconds, then release.
6. Allow the mirror to sit for 1 minute while it finishes the reset.

replacement parts
glass repair service

glass repair service
REPAIR50

$50
white USB-C cable

white USB-C cable
PD6264

$9.99
black USB-C cable

black USB-C cable
PD6263

$9.99
instruction sheet
instruction sheet
Download the instruction sheet for your sensor mirror round with touch-control brightness.
Download
contact us

still have questions?claim warrantyor contact customer service.