product support
sensor mirror pro round

product support
sensor mirror pro round

troubleshooting

Mirror is not charging.

Reset your mirror.
1. Ensure the USB charger and charging cable are working by testing on a mobile phone or rechargeable product.
2. A full charge will take 4-8 hours depending on mirror model and USB charger rating.
3. If the battery level is too low, you may not see any recharge light indicator for up to 10 minutes.
4. If the mirror is unable to charge after 4 hours, perform mirror reset procedure.
Watch our video on how to reset the mirror.

Mirror is not lighting up.

Reset the mirror.
1. Turn on the mirror by pressing the on/off power button. A green indicator light should display upon powering on the mirror. If no light is displayed, press and hold the on/off power button.
2. If the green indicator light is not displaying, the mirror needs to be recharged.

Test the sensor.
1. Clean the sensor lens using a soft cloth.
2. Place your hand 4-6 inches in front of the sensor to activate the mirror light.

Recharge the mirror.
1. Recharge the mirror for a minimum of 30 minutes and try again.
2. If the battery level is too low, you may not see any recharge light indicator for up to 10 minutes. Test the sensor again.
Watch our video on how to reset the mirror.

Mirror is not turning off.

1. Clean the sensor with rubbing alcohol and a mircofiber cloth.
2. Ensure nothing is interfering with the sensor.

If the steps above do not resolve the issue, reset the mirror.
Press the power button on the bottom or back of the unit (depending on the model) to power off the mirror. Leave the mirror powered off for 20 seconds, then press the power button again to turn on the unit.

Mirror is not linking to the simplehuman mirror app.

Watch our video on how to link your mirror and use the app features.

Perform a hard reset.
1. Plug the charger into the mirror. Hold the button on the back of the unit for 5 seconds.
2. Unplug the charger from the mirror and hold the button again for 5 seconds.
3. Plug the charger into the mirror once more. A blinking light should display at the base of the mirror indicating that the mirror is in the \""on\"" position. If no light is displaying, press the button again for 5 seconds.
4. If this mirror has been linked before and connection cannot be established after following steps 1-3, please contact customer service to clear the previously stored profile.

replacement parts
glass repair service

glass repair service
REPAIR50

$50
10x detail mirror, rose gold

10x detail mirror, rose gold
PD6219

$19.99
10x detail mirror, brushed stainless steel

10x detail mirror, brushed stainless steel
PD6169

$19.99
black charger

black charger
PD6095

$14.99
micro-USB cable

micro-USB cable
PD6083

$9.99
instruction sheet
instruction sheet
Download the instruction sheet for your sensor mirror pro round.
Download
contact us

still have questions?claim warrantyor contact customer service.