product support
sensor mirror compact

product support
sensor mirror compact

troubleshooting

Mirror doesn't charge

  1. Make sure the USB charger and USB charging cable are working. Test them using a mobile phone or a rechargeable product.
  2. A full charge will take 4 to 8 hours depending on mirror model and USB charger rating.
  3. If the mirror is charging, there should be green blinking light indication in the light ring.
  4. If the mirror is fully charged, there should be a green solid light indication in the light ring.
  5. If the battery level is too low, you may not see any recharge light indication for up to 10 minutes.
"

Mirror doesn't light up

  1. Make sure the mirror is in ON mode:
    1. Turn on the mirror by pressing the on/off power button for 1-2 seconds. You should see the light turn on immediately. If it does not, press and hold the on/off power button again.
    2. If you see a red light instead or no light at all, you need to recharge the mirror.
  2. Recharge the mirror:
    1. Recharge the mirror for at least 30 minutes and try again.
    2. If the mirror is charging, there should be green blinking light indication in the light ring.
    3. If the mirror is fully charged, there should be a green solid light indication in the light ring.
    4. If the battery level is too low, you may not see any recharge light indication for up to 10 minutes.
  3. If you store your mirror in an accessory case, the mirror light will turn on automatically when you remove your mirror from the snap case / zip case / smart cover ONLY if your mirror is in ON mode. Please follow step 1 to make sure mirror is in ON mode.
"

Mirror doesn't automatically adjust brightness

This model doesn't have dimming mode functionality. To manually change the brightness setting, press the on/off button repeatedly to change amongst three brightness settings.

Mirror doesn't turn off

To manually turn off the light, press the on/off button and hold for 1 - 2 seconds until the mirror light turns off. Otherwise, mirror light will turn off automatically after 5 minutes or when the mirror is stored into its snap case / zip case / smart cover.

replacement parts
micro-USB cable

micro-USB cable
PD6083

$9.99
sensor pouch

sensor pouch
PD6239

$9.99
black charger

black charger
PD6095

$14.99
glass repair service

glass repair service
REPAIR50

$50
contact us

still have questions?claim warrantyor contact customer service.