product support
sensor mirror compact
product support
sensor mirror compact
troubleshooting
- Make sure the USB charger and USB charging cable are working. Test them using a mobile phone or a rechargeable product.
- A full charge will take 4 to 8 hours depending on mirror model and USB charger rating.
- If the mirror is charging, there should be green blinking light indication in the light ring.
- If the mirror is fully charged, there should be a green solid light indication in the light ring.
- If the battery level is too low, you may not see any recharge light indication for up to 10 minutes.
- Make sure the mirror is in ON mode:
- Turn on the mirror by pressing the on/off power button for 1-2 seconds. You should see the light turn on immediately. If it does not, press and hold the on/off power button again.
- If you see a red light instead or no light at all, you need to recharge the mirror.
- Recharge the mirror:
- Recharge the mirror for at least 30 minutes and try again.
- If the mirror is charging, there should be green blinking light indication in the light ring.
- If the mirror is fully charged, there should be a green solid light indication in the light ring.
- If the battery level is too low, you may not see any recharge light indication for up to 10 minutes.
- If you store your mirror in an accessory case, the mirror light will turn on automatically when you remove your mirror from the snap case / zip case / smart cover ONLY if your mirror is in ON mode. Please follow step 1 to make sure mirror is in ON mode.
This model doesn't have dimming mode functionality. To manually change the brightness setting, press the on/off button repeatedly to change amongst three brightness settings.
To manually turn off the light, press the on/off button and hold for 1 - 2 seconds until the mirror light turns off. Otherwise, mirror light will turn off automatically after 5 minutes or when the mirror is stored into its snap case / zip case / smart cover.
replacement parts
warranty
To start the warranty process, please register your product and become a member.
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