product support
58L dual compartment rectangular sensor can

product support
58L dual compartment rectangular sensor can

troubleshooting

Cleaning and maintenance.

Clean stainless steel weekly with a soft cloth, warm water and a mild detergent. DO NOT use steel wool, stainless steel polisher, bleach, salts or acids as these will damage the product. Or use our microfiber mitt, which just uses water on one side to wash and the other dry side to wipe and polish.

Our stickers should not leave residue, but if this happens, remove using adhesive removers such as “Goo-Gone®”, “Un-du®” or “De-solv-it®”. Be sure to rinse the area with water and dry with a soft cloth.

To clean the inner bucket, remove the inner bucket and soak with diluted household bleach and water solution to take away the smell caused by germs and bacteria. Baking soda solution may work too. Most liquid bleach bottles have instructions and directions printed.

Lid is not closing all the way.

The motor needs to be recalibrated.

1. Make sure there is no power to the unit – remove the batteries or unplug the AC adapter's power cable from the sensor can.
2. Manually open the lid.
3. Clean any debris or trash within the hinge gap.
4. Manually close the lid until it is completely flush with the can and hold it completely closed through the next steps.
5. Place your other hand over the motion sensor for 5 seconds to completely drain the electronic memory.
6. Wait 2 minutes and re-insert batteries or plug the unit back in.
7. Please ensure that you are only using one power source. For instance, if you are using the power adapter, do not insert batteries into the unit. If using batteries, do not have the unit plugged in.
8. If these steps don't resolve the issue, repeat step 1 to 3. In addition, apply multi-use lubricants, such as WD-40 across hinge gap. After application, manually open and close the lid for 7 times. Then proceed to step 4 through step 7.
9. Watch our video on how to troubleshoot the lid.

Lid squeaks.

Debris or trash might be stuck within the hinge gap.

1. Make sure there is no power to the unit – remove the batteries or unplug the AC adapter's power cable from the sensor can.
2. Manually open the lid.
3. Clean any debris or trash within the hinge gap.
4. Manually close the lid until it is completely flush with the can and hold it completely closed through the next steps.
5. Wait 1 minute, then re-insert new alkaline batteries or plug the unit back in.
6. Ensure that you are only using one power source. For instance, if you are using the power adapter, do not insert batteries into the unit. If using batteries, do not have the unit plugged in.
7. If these steps don't resolve the issue, repeat steps 1 through 3. In addition, apply multi-use lubricants, such as WD-40 across the hinge gap. After application, manually open and close the lid 7 times, then proceed to steps 4 through 7.
8. Watch our video on how to troubleshoot the lid.

Lid is not responding with motion command, but responding with voice command.

Objects may be triggering the sensor/sensor is dirty

1. Ensure you are not standing in front of the can and nothing is directly in front of the sensor.
2. Wipe sensor lens clean using rubbing alcohol.
3. Try triggering the sensor from the top, not the front.
4. Make sure there is no power to the unit: remove the batteries or unplug the AC adapter power cable from the sensor can.
5. Wait 1 minute, then re-insert new alkaline batteries or plug the unit back in.
6. Ensure that you are only using one power source. For instance, if you are using the power adapter, do not insert batteries into the unit. If using batteries, do not have the unit plugged in.

Lid is not responding with voice command, but responding with motion control.

Dirt might be collected in the sensor hole cut out.

1. Make sure there is no power to the unit – remove the batteries or unplug the AC adapter's power cable from the sensor can.
2. Wipe the sensor lens clean using rubbing alcohol
3. Use electronic duster/compressed air to blow off any collected dust on the 3 mic holes; 1 in the front and 2 in the back.
4. Ensure that you are only using one power source. For instance, if you are using the power adapter, do not insert batteries into the unit. If using batteries, do not have the unit plugged in.

Lid is not responding, showing blue LED.

Reset the can by cleaning off debris at the hinge gap, wiping the voice and motion sensors, and checking for a broken hinge.

1. Make sure there is no power to the unit – remove the batteries or unplug the AC adapter's power cable from the sensor can.
2.Ensure you are not standing in front of the can and nothing is directly in front of the sensor.
3. Wipe sensor lens clean using rubbing alcohol.
4. Use electronic duster/compressed air to blow off any collected dust on the 3 mic holes; 1 in the front and 2 in the back.
5. Manually open the lid.
6. Clean any debris within the hinge gap.
7. Manually close the lid until it is completely flush with the can and hold it completely closed through the next steps.
8. Wait 1 minute, then re-insert new alkaline batteries or plug the unit back in. Release your hand from the lid.
9.Ensure that you are only using one power source. For instance, if you are using the power adapter, do not insert batteries into the unit. If using batteries, do not have the unit plugged in.
10. Watch our video on how to troubleshoot the lid.

NOTE: When first turned on, it is normal for red/blue lights to cycle once.

Lid closes prematurely: lid does not open all the way; lid closes halfway; lid does not stay open.

Reset the can by cleaning off debris at the hinge gap, wiping the voice and motion sensors, and checking for a broken hinge.

1. Make sure there is no power to the unit – remove the batteries or unplug the AC adapter's power cable from the sensor can.
2.Ensure you are not standing in front of the can and nothing is directly in front of the sensor.
3. Wipe sensor lens clean using rubbing alcohol.
4. Use electronic duster/compressed air to blow off any collected dust on the 3 mic holes; 1 in the front and 2 in the back.
5. Manually open the lid.
6. Clean any debris within the hinge gap.
7. Manually close the lid until it is completely flush with the can and hold it completely closed through the next steps.
8. Wait 1 minute, then re-insert new alkaline batteries or plug the unit back in. Release your hand from the lid.
9.Ensure that you are only using one power source. For instance, if you are using the power adapter, do not insert batteries into the unit. If using batteries, do not have the unit plugged in.
10. Watch our video on how to troubleshoot the lid.

NOTE: When first turned on, it is normal for red/blue lights to cycle once.

Batteries drain quickly.

Sensor can maybe trying to “listen” consistently in noisy areas, which drains the batteries faster than normal. We recommend using the included AC adapter.

Solid blue light displays when lid opens.

Objects may be triggering the sensor or it is dirty.

1. Ensure that you are not standing in front of the can or nothing is directly in front of the sensor.
2. Wipe the sensor lens clean using rubbing alcohol.

Red/blue light is flashing continuously.

Batteries may be low or sensor can may need to be reset.

1. Make sure there is no power to the unit – remove the batteries or unplug the AC adapter's power cable from the sensor can.
2. Wait 1 minute, then re-insert new alkaline batteries or plug the unit back in.
3. If lights are still flashing, contact Customer Support.

NOTE: When first turned on, it is normal for red/blue lights to cycle once.

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instruction sheet
instruction sheet
Download the instruction sheet for your 58L dual compartment rectangular sensor can.
Download
warranty
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