Clean stainless steel weekly with a soft cloth, warm water and a mild detergent. DO NOT use steel wool, stainless steel polisher, bleach, salts or acids as these will damage the product. Or use our microfiber mitt, which just uses water on one side to wash and the other dry side to wipe and polish.

Our stickers should not leave residue, but if this happens, remove using adhesive removers such as “Goo-Gone®”, “Un-du®” or “De-solv-it®”. Be sure to rinse the area with water and dry with a soft cloth.

Batteries may be low or sensor can may need to be reset.
1. Try to trigger the sensor from the top, not the front.
2. Make sure there is no power to the unit. Remove the batteries or unplug the AC adapter power cable from the sensor can.
3. Wipe the sensor lens clean using rubbing alcohol.
4. Wait 1 minute, then re-insert new alkaline batteries or plug the unit back in.
5. Ensure that you are only using one power source. For instance, if you are using the power adapter, do not insert batteries into the unit. If using batteries, do not have the unit plugged in.

Objects may be triggering the sensor or it is dirty.
1. Ensure that you are not standing in front of the can and that nothing is directly in front of the sensor.
2. Wipe the sensor lens clean using rubbing alcohol.

Batteries may be low or the sensor can may need to be reset.
1. Make sure there is no power to the unit – remove the batteries or unplug the AC adapter’s power cable from the sensor can.
2. Wait 1 minute, then re-insert new alkaline batteries or plug the unit back in.
3. If lights are still flashing, contact Customer Support.