product support
9 oz. liquid sensor pump

How long does it take to fully charge?

2-4 hours or until a solid blue light is displayed.

What do the indicator lights mean?

A flashing red light indicates the battery is low and needs to be recharged. A blue indicator light will flash on and off to indicate the pump is charging. A solid blue light means the pump is fully charged.

Unit is not charging.

1. Press and hold the power button for 2 seconds to make sure the unit is on (blue indicator light).
2. Ensure the charging puck's magnetic tips are securely attached to the unit's charging dock magnets. The cord should be facing away from the dispensing valve.
3. If you do not see a flashing blue indicator light while charging, the unit battery power could be depleted, so wait 5 minutes for it to appear.
4. If the unit is still not charging, inspect the cable for any abnormalities. If seen, discontinue use and contact Customer Support. Make sure the USB power adapter is working and rated at 5 V and 1 A, or check your power socket.

Unit is not dispensing even if charged. Unit is not turning on.

Pump needs to be reset:

1. Press and hold the power button for 5 seconds.
2. Wipe the sensor lens clean. Rubbing alcohol and a microfiber cloth are recommended.
3. Press the power button for 2 seconds to turn on the unit.
4. Completely cover the sensor window and tap the power button quickly 3 times (within 2 seconds). Note that this will make the pump run continuously until the sensor window is uncovered. Watch our video on how to continuously dispense.

Unit is not dispensing and motor sounds can be heard.

Sensor pump may be clogged.

Completely cover the sensor window and tap the power button quickly 3 times (within 2 seconds). Note that this will make the pump run continuously until the sensor window is uncovered. Watch our video on how to unclog your pump.

Pump is dripping.

1. Ensure that you do not move your hand away previous to the dispensing cycle.
2. Thinner soaps like Dr. Bronner's can cause your pump to drip.

Pump is auto-dispensing.

Sensor may be obstructed or too close to an object.

1. Clean the sensor using a microfiber cloth and rubbing alcohol.
2. Move the unit to a different location or away from any close objects.

The pump may need to be reset.
1. Press and hold the power button for 5 seconds.
2. Press the power button for 2 seconds to turn on the unit.