order status

Can't find the answer? Chat with us!


Checking Your Order Status

After placing an order, you will receive an order confirmation email with your ORDER NUMBER. As soon as your order ships, you will receive an email with your TRACKING NUMBER and shipment method (FedEx Ground or USPS).

PRO TIP: If you create an account, you can always check your order status at any time by signing into my account.

Free Domestic Standard Shipping

Shipping is free on all domestic orders in the 48 contiguous United States. In Alaska, Hawaii or the U.S. Territories, shipping is $24.99 for orders less than $39. For orders over $39, shipping is $54.99.

Delivery Times and Methods

Most domestic orders ship within 24 hours (excluding weekends and holidays) with FedEx Ground and arrive within 1-3 business days. Expedited orders ship and arrive within 1-2 business days.

Delivery to Alaska and Hawaii takes about 5 to 7 business days. To U.S. Territories, it takes approximately 7 to 10 business days, shipped via FedEx Ground or USPS.

APO/FPO orders ship via USPS, but allow 4 to 6 weeks for delivery.

We DO NOT ship to P.O. Boxes.

Changing or Canceling an Order

Once you place an order, your item(s) are packed and shipped as quickly as possible. Because of this, orders already in the shipping process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

Payment and Sales Tax

We accept Paypal, Apple Pay, American Express, Discover, MasterCard, and Visa. Sales tax is charged when shipping to California, Washington, and New Jersey.

Coupon Policy

Click here to learn more about the simplehuman.com coupon policy.

Need Help?

Email Customer Support at [email protected], or chat with us.