What might be wrong
My mirror is not charging
You can try
A. Ensure that the mirror has been charged for at least 4-7 hours. A green blinking light will confirm the unit is charging. The green light will turn solid green once fully charged.
B. Should your simplehuman charger and cable not work, please try a new USB to Micro USB Cable and wall charger.
C. Let's try and reset your unit. To reset the mirror, simply press the power button on the bottom or the back of the unit (depending on the model) to turn it off. Leave it off for 20 seconds, and then press the power button again to turn the unit on.