Product Support

wide-view sensor mirror pro + detail mirror sku # GP-ST3014

Product Support

wide-view sensor mirror pro + detail mirror sku # GP-ST3014
45-day
risk-free return
  • Features

  • Replacement Parts

    Grouped product items
    charger charger

    sku #PD6095

    $14.99
    USB cable USB cable

    sku #PD6083

    $9.99
    10x detail mirror, brushed stainless steel 10x detail mirror, brushed stainless steel

    sku #PD6169

    $19.99
  • Troubleshooting

    • My mirror is not charging

      What might be wrong

      My mirror is not charging

      You can try

      A. Ensure that the mirror has been charged for at least 4-7 hours. A green blinking light will confirm the unit is charging. The green light will turn solid green once fully charged.
      B. Should your simplehuman charger and cable not work, please try a new USB to Micro USB Cable and wall charger.
      C. Let's try and reset your unit. To reset the mirror, simply press the power button on the bottom or the back of the unit (depending on the model) to turn it off. Leave it off for 20 seconds, and then press the power button again to turn the unit on.

    • My mirror won't light up

      What might be wrong

      My mirror won't light up

      You can try

      A. Let's try and reset your unit. To reset the mirror, simply press the power button on the bottom or the back of the unit (depending on the model) to turn it off. Leave it off for 20 seconds, and then press the power button again to turn the unit on.
      B. Ensure that the mirror has been charged for at least 4-7 hours. A green blinking light will confirm the unit is charging. The green light will turn solid green once fully charged.

    • My mirror won't turn off

      What might be wrong

      My mirror won't turn off

      You can try

      A. Clean the sensor with rubbing alcohol and a mircofiber cloth.
      B. Make sure there is nothing interfering with the sensor.
      C. Let's try and reset your unit. To reset the mirror, simply press the power button on the bottom or the back of the unit (depending on the model) to turn it off. Leave it off for 20 seconds, and then press the power button again to turn the unit on.

    • Unable to link my mirror

      What might be wrong

      Unable to link my mirror

      You can try

      Watch our short video on how to link your mirror and use the app features.

Need more help? Contact us for assistance.