simplehuman products are backed by the added security of our warranty, where indicated. We warrant that these simplehuman products will be free of defects in material or workmanship under normal household use and cared for according to the instructions during simplehuman product's warranty period. Please note that the warranty period begins from the date of retail purchase by the original end-user purchaser. Each product has a unique warranty period, which can vary per model and/or the retailer it is purchased from. Minor imperfections and slight color variations may be considered normal. This warranty excludes damage to the product from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment.
In the unlikely event that your product becomes defective during the warranty period, at simplehuman's discretion, we will provide replacement parts for your product at no charge. If there is no part, and the product is under warranty, we may provide a prepaid return label and arrange a repair, then return the product back to you. Repairs are generally processed within 10 to 15 business days from the date of receipt.
Following conditions apply to our warranty terms, but not limited to:
Following are not covered by our warranty, but not limited to:
Register your product:
By taking just a few quick minutes to register your simplehuman product, you can enjoy quicker service and more efficient support. To register, click here.
Although we will not repair products whose warranty period has expired, replacement parts may be available for purchase. Should you find your product in need of service, please use our support site.