Product Support

foam cartridge sensor pump sku # GP-ST1048

Product Support

foam cartridge sensor pump sku # GP-ST1048
45-day
risk-free return
  • Features

  • Replacement Parts

    Grouped product items
    charging puck charging puck

    sku #PD6220

    $9.99
    charger charger

    sku #PD6128

    $14.99
  • Troubleshooting

    • Unit not charging.

      What might be wrong

      A. Cable or power source may be damaged.
      B. Charging puck may not be attached properly

      You can try

      A. Inspect cable for any abnormalities. If seen, discontinue use and contact support.
      B. Ensure the head of the charging puck is properly attached to the charging dock. The cord should be facing away from the dispensing valve. Try a working USB power adapter rated at 5 V and 1 A.

    • Unit not dispensing or dispensing small amounts of foam.

      What might be wrong

      A. Foam cartridge openings are obstructed.
      B. Volume setting too low.
      C. Needs to re-prime.
      D. Soap intake tube is blocked.

      You can try

      A. Peel the sticker off the foam cartridge and ensure no adhesive residue is covering the openings.
      B. Press the power button to increase the volume setting and try again.
      C. Attach the charging puck to the pump and hold the power button down to allow the pump to run continuously until soap is dispensed.
      D. Release the cartridge, turn your pump upside down and insert the priming tool (or a thin object, e.g., toothpick, paperclip, etc.) into the opening between the two orange clips. Apply light pressure, and this will clear the tube allowing soap to flow into the pump. Watch our troubleshooting video here.

    • Liquid is being dispensed instead of foam.

      What might be wrong

      Air intake tube is blocked.

      You can try

      Release the cartridge and attach charging puck. Turn your pump upside down and use your finger to completely cover the soap intake tube (the opening between the two orange clips). Hold the power button down to allow the pump to run continuously and force air through the air intake tube to clear any obstructions.

Need more help? Contact us for assistance.