order status

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Shipping Fees

Shipping is free on all domestic orders over $65. For all orders less than $65, there is a shipping fee of $6.99, regardless of size or weight. However, if a product is under warranty and you are claiming parts, there is no charge.

Payment and Sales Tax

We accept American Express, MasterCard, Discover, and Visa.
Sales tax is charged using the applicable tax rate(s) for your shipping address.
Based on your shipping address, you may see a combination of these types of taxes on your order:

PST/QST - Provincial Sales Tax and Quebec Sales Tax
GST - Goods and Services Tax
HST - Harmonized Sales Tax (GST + PST)

Delivery Times

Most orders ship within 24 hours (excluding weekends and holidays), so your item should arrive in 3 to 7 business days.

Please note: A signature may be required by your carrier upon delivery. Also, at this time, we DO NOT ship to P.O. Boxes.

Order Status

After you place an order, you will receive an order confirmation email that includes the tracking number for your order.  At that point, you can check your order status at any time by signing into my account.

If you would like further assistance in tracking your order, email Customer Support at [email protected], or chat with us.

Canceling an Order

Once you place an order, our efficient team packs and ships your item(s) as quickly as possible. Because of this, orders already in the shipping process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

Coupon Policy

Click here to learn more about the simplehuman.com/ca coupon policy.