Returns

to begin a return, please fill out the information below:

web store returns ship free via FedEx

We will gladly refund any item purchased directly from simplehuman.com for a period of 45 days from the original date of purchase. However, we are only able to accept returns on items purchased directly from simplehuman.com. NOTE: All monogrammed and personalized products are final sale items and cannot be returned or exchanged.

money-back guarantee

Once your returned package is received, you will receive a confirmation email and your refund will be processed for the product received (not including shipping and handling) using your original payment method. This may take up to 10 business days.

damaged or incorrect items

If you receive damaged or incorrect items, please use our contact us form or chat with us.