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testimonials
I have been amazed and so pleased with your customer service. This is the best response I have ever gotten from any company. The help was fast, helpful, accurate, and always polite. Thank You simplehuman. I will continue to buy and enjoy your great products. Good Job
- KJ
We own an amazing stainless steel trashcan...it's hands-free with a double door lid on it. It is a great shaped can for our kitchen and we truly love this trashcan. It was also an expensive trashcan costing us at least $70, so when the plastic parts that holds the double doors broke, we were MORE than devestated. Now when we stepped on the foot pedal only one side of the door would half-way open, so much for hands-free. I really thought we were going to have to go back to the white plastic trashcan days...but since we knew this was a Superhuman trashcan, my husband sent the company an email describing the problem and within 24 hours we had a note back stating a replacement lid would be delivererd within 7-10 days!!! Overjoyed, is an understatement! We are not just overjoyed because we will keep our beloved hands free trashcan but overjoyed to find another company that will stand behind their product. Receiving the part free of charge was just icing on the cake, we would have paid! Thank you Superhuman for being one of those companies and Congratulations for making it to MY list of "will ALWAYS buy from, as well as recommend" Well Done!
- CR
I purchased a soft touch trash can several years ago & the springs on the lid broke. I contacted simplehuman re: purchasing a replacement lid & to my surprise they are providing me w/ a replacement lid free!!! I really appreciate their commitment to quality regardless of the length of time you have owned the product. Thank You!
- CK
I have had one of your garbage cans for two years and the pedal broke. I looked online, found the email address and had a response the same day. The part was sent out the next day. The part and instructions were in the package and were very easy to read and understand. I am very impressed with every aspect of your company keep up the good work.
- JH
Wow! I would rate my customer service experience as outstanding. I notified the company, they replied within 48 hours as promised and have sent me postage to return the item which will either be repaired or replaced. Unbelievable. I am now going to look to see what other products are available.
- AY
Wow, the customer service I have recently received from simplehuman is simply amazing. I needed a small part for the product I recently purchased. I got a very quick response asking for some clarification about what I need and today I got email saying that the part is in the mail free of charge. Quick, courteous, no questions asked, and exactly what I had hoped for! A pleasure working with this company :)
- TD
"I was overwhelmed with the quick and satisfying response to my request to have my handpump repaired - you people just sent me a new one!! How great is that. Keep up the good work in customer service. Thanks."
- LB
"Thank you so much for the best ever customer service! You can't beat a company that is willing to stand behind their products!!"
- PC
"I was SO impressed with my experience with simplehuman! I got on the internet to find your website, as a part for my garbage can needed to be replaced. I got a friendly response in less than 24 hours from a rep who told me they knew just what I needed and that the part would be sent to me free of charge within 7-10 days. The right part arrived in 3 days and our can works perfectly! Thanks so much-we appreciate quality service and professionalism!!"
- SD
"What can I say that your other customers haven't already. Worked for a major car company in customer service so I recognize excellence in this field when I experience it. Your company and your people are by far and away the very best. Thank you all."
- HR
"I am very pleased with your customer service. I appreciate a company willing to stand behind its products. Thank you for your no nonsense policy in dealing with product repairs/replacements."
- LR
"Can a human fall in love with a trash can? She can, if it's a simplehuman."
- CC
"Your products are AAA and any product with a problem is taken care of promptly and to this customers satisfaction. What a pleasure to deal with a Co. that stands behind their products. "
- RB
"I am heartened by the willingness of a company to stand by its products and by its employment of wonderful people! Thank you."
- SW
"I am so impressed with the professionalism of your company and the products you make. I constantly tell my own customers about your company and will order other products from you in the future. Thank you." - MG
"I just thought I would let you know how EXTREMELY IMPRESSED I was with the professionalism and courtesy which was extended to me by your customer service team. It's very comforting to know that your company will take care of the consumer well after the initial purchase." - LH
"Thank you...That was, by far, one of the quickest and most gracious customer service responses that I have ever experienced (and I am a very critical and generally disappointed customer). Thank you for the quick reply (which occurred the same day), and the timely mailing of the broken part. I will certainly keep this experience in mind when puchasing another product from your company and give some word-of-mouth publicity to my friends and family. Keep up the good work." - TV
"You and your Customer Service organization are examples of the way all companies should strive to follow; wouldn't that be great? We wish you personally, your Customer Service organization and your company every success." - MC&BC
"I just wanted to let you know how pleased I am with your customer service. I received my new part and installed it according to your very concise instructions. Thank you! In a world of "it's not my problem" what a breath of fresh air to deal with a company that backs its product. I will buy more simplehuman products in the future because of this!" - LM
"In a time when customer service has almost gone out of style, it's very refreshing to see a company stand behind what it sells! Your customer service is very impressive. I will remember that. Thank you very much." - MM
"Of all the companies I have dealt with, I must admit your company is head and shoulders above the rest in customer service. Thanks."
- JC
"I want to compliment simplehuman for their wonderful customer service and follow through. We have a trash can by simplehuman in which the pedal broke. We contacted simplehuman inquiring how to replace the pedal and were notified within 48 hours, from a customer service representative, letting us know that they would be sending a replacement pedal in the mail. Within a week we had the new pedal in hand. Wow! You have made me a life customer and I plan to share my excellent experience with everyone I know to promote your company." - JS
"Simplehuman inspires product loyalty! I have a number of simplehuman products in our home - and have been absolutely stunned at the extent of the customer service and support. Any time I have had an issue or a question, it has been responded to and resolved with extraordinary expedience and generosity. On my most recent request for a replacement part, I received a necessary broken part, a desired cosmetic replacement part, and a "bonus" fun item (a recycling magnet). Completely unexpected and delightful. I can't think of another brand like it. I have shared my story with a number of others who are simplehuman fans. Thank you for setting an unprecedented example in a world that has widely forgotten what customer service means." - LP

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