We stand behind our products 100%. We're happy to help with any product concerns you might have, whether the item is brand new out of the box or you've been using it for years. If your product is under warranty, we will fix the problem at no charge with a free replacement part or minor adjustment. In the rare case that the replacement part does not work, we'll gladly replace the entire product.

Please fill out the customer service contact form below and we'll respond as soon as possible — usually by the end of the next business day.

UK customers — please use the UK customer service form.

customer service contact form (*all fields are required)

Product Registration #:

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Check the box to auto-register your product on submission.

Full Name:

Address:

City:

Country:

United States Canada

State:

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Zip code:

Email address:

Phone number:

Where did you purchase your product?

select Amazon Bed Bath and Beyond Crate and Barrel Gift Home Outfitters Lowe's Macy's simplehuman.com Target The Bay The Container Store Walmart Williams Sonoma Other

Date of purchase (mm/dd/yy):

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Please answer the following questions to help us identify your product.

What type of product is it?
select Pod brewer Trash can Plastic trash can Soap pump Dishrack Shower Caddy Canister Oversink organizer Utensil holder Paper towel holder Hamper Grocery bag holder Other

I know my product's model # or UPC code.
I do not know my product's model # or UPC code.

Model # or UPC of product:

What is the name of the product?

I don't know the product name.

Please describe the product as best you can:

Does the can have a foot pedal?
Yes
No

Does the plastic can have a foot pedal?
Yes
No

What is the shape of the lid?

round

semi-round

rectangular

butterfly, opens in middle

oval

corner

slim

other

Please select the size of your can by measuring your can's lid diameter:
(The size can also be found underneath the black inner bucket inside your can.)

4.5 liter

6 liter

10 liter

12 liter

30 liter

40 liter

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

25 liter

38 liter

50 liter

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

6 liter

10 liter

30 liter

40 liter

50 liter

recycler

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

20 liter

30 liter

38 liter

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

20 liter

30 liter

45 liter

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Select your can from below:

40 liter rectangular

40 liter slim

mini slim

plastic step

other

Select your can from below:

40 liter swing lid

8 liter swing lid

counter top trash can

other

What is the color of the lid?
black
white
stainless steel/silver
other:

Select your can from below:

soft touch slim

soft touch round

soft touch rectangular

soft touch teardrop

bullet open

bullet push

swing top

pull out

pull out recycler

sensor rectangular

other

Select your paper towel holder from below:

tension arm

quick load

wall mount

press-n-tear

Select your dishrack from below:

steel frame

flip-top

u-frame

system

wave frame

compact

plastic

mini

slim

Select your soap pump from below:

sensor - black

sensor - brushed

sensor - white

push pump
with caddy

push pump

bamboo push pump

ceramic

sensor (black plastic)

sensor (white plastic)

spout

Select your shower caddy from below:

tension

corner

three tier

adjustable

white

horizontal tension

adjustable w/dispensers

bathtub adjustable

plastic

extendable

Question or problem:

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