replacement parts

Under our warranty policy, we can ship replacement parts to you for free that can make your current product work well again.

If you are looking for a replacement bucket, please click here to find the right one and order online.

If you are looking for a replacement part other than a bucket (pedals, lids, etc.), please fill out the troubleshooting form below and a customer service representative will get back with you shortly.

UK customers — please use the UK customer service form.

customer service contact form (*all fields are required)

Product Registration #:

Don't have your registration number?
Check the box to auto-register your product on submission.

Full Name:

Address:

City:

Country:

United States Canada

State:

selectALAKAZARCACOCTDEDCFLGAGUHIIDILINIAKSKYLAMEMDMAMIMNMSMOMTNENVNHNJNMNYNCNDOHOKORPAPRRISCSDTNTXUTVTVIVAWAWVWIWY--Arm--AAAEAP

Zip code:

Email address:

Phone number:

Where did you purchase your product?

select Amazon Bed Bath and Beyond Crate and Barrel Gift Home Outfitters Lowe's Macy's simplehuman.com Target The Bay The Container Store Walmart Williams Sonoma Other

Date of purchase (mm/dd/yyyy):

//

Purchase type:

residential    commercial

Company name:

Please answer the following questions to help us identify your product.

What type of product is it?
select Pod brewer Trash can Plastic trash can Pet food can Soap pump Dishrack Shower caddy Wall mount pump Canister Oversink organizer Utensil holder Paper towel holder Napkin holder Laundry hamper Grocery bag holder Other

Please review the troubleshooting guide.

I know my product's model # or UPC code.
I do not know my product's model # or UPC code.

Model # or UPC of product:

What is the name of the product?

I don't know the product name.

Please describe the product as best you can:

Does the can have a foot pedal?
Yes
No

Does the plastic can have a foot pedal?
Yes
No

What is the shape of the lid?

round

retro round

semi-round

rectangular

rectangular steel bar

butterfly, opens in middle

slim

teardrop

corner

other

Which style does your rectangular can best look like?

Classic

Deluxe

Please select the size of your can by measuring your can's lid diameter:
(The size can also be found underneath the black inner bucket inside your can.)

4.5 liter

6 liter

10 liter

12 liter

30 liter

40 liter

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can by measuring your can's lid diameter:
(The size can also be found underneath the black inner bucket inside your can.)

3 liter

4.5 liter

6 liter

20 liter

30 liter

size not listed

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

25 liter

30 liter

38 liter

50 liter

46 liter recycler

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

30 liter

38 liter

50 liter

46 liter

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

38 liter

55 liter

recycler

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

6 liter

10 liter

30 liter

40 liter

50 liter

recycler

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

20 liter

30 liter

38 liter

recycler

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

30 liter

35 liter

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Please select the size of your can:

20 liter

30 liter

45 liter

size not listed here

Please be sure to select the correct size!

Most problems can be fixed by a replacement part. Selecting the wrong size trash can means we will send you the wrong replacement part. Thanks!

Select your can from below:

50 liter semi-round

40 liter rectangular

40 liter slim

slim plastic recycler

10 liter mini slim

6 liter plastic step

other

Select your can from below:

60 liter swing lid

40 liter swing lid

8 liter swing lid

front load recycler

60L rectangular soft touch

other

What is the color of the lid?
stainless steel/silver
gray
black
white
mocha
red
blue
green
pink
cream
other:

Select your can from below:

sensor rectangular 55L

sensor rectangular 40L

sensor rect. recycler 48L

bullet open 60L

bullet open 50L

bullet open | narrow opening

semi-round open 60L

slim open 50L

oval open 8L

profile open 15L

profile open 10L

bamboo square open 6L

soft touch slim

soft touch round

soft touch rectangular

soft touch teardrop

bullet push

swing top

pull out

pull out recycler

grocery bag can

flip lid recycler

counter top can

other

Select your paper towel holder from below:

tension arm

quick load

wall mount

tension arm bamboo

press-n-tear

Select your napkin holder from below:

napkin holder bamboo

napkin holder

Select your dishrack from below (click on image for a closer look):

steel frame

flip-top

u-frame

system

newer wave frame

older wave frame

plastic

open frame

compact

mini

slim

bamboo frame

other

Select your pet food can from below:

30 liter

25 liter

Please check the bottom of your dispenser for the correct model number. This should be 2 letters followed by 4 numbers (Ex. ST1001)

SKU: 

Don't see a model # under the dispenser? Select your model using the guide below. Click on image for a closer look.

recent models with plus and minus buttons on top:

sensor pump -
13 fl.oz.

compact sensor pump - white

compact sensor pump - black

sensor pump -
14 fl.oz.

previous models with adjustable settings at the bottom:

sensor pump - black

sensor pump - brushed

sensor pump - white

other models:

sensor (black plastic)

sensor (white plastic)

spout sensor

push pump
with caddy

push pump

bamboo push pump

ceramic - white

ceramic - gray

ceramic - black

Select your shower caddy from below:

tension

corner

three tier

adjustable

adjustable bamboo

adjustable w/dispensers

white

horizontal tension

bathtub adjustable

plastic

extendable

Select your wall mount pump from below:

single wall mount pump

twin wall mount pump

triple wall mount pump

wall mount pump with basket caddy

twin wall mount pumps - commercial

triple wall mount pumps - commercial

Select your hamper from below:

x-frame single hamper

x-frame double hamper

step hamper

Select your canister from below:

slim canister x-large

slim canister large

slim canister tall

slim canister medium

slim canister small

Question or problem:

Your form is incomplete. Please fill out all the fields.

Don't put anything in the following field:  

Yes, please sign me up for simplehuman news and special offers. Read more about our privacy policy here.