• Can I place an order by telephone?
• What are your shipping & delivery methods?
• Will I have to sign for my package?
• How do I check the status of my order?
• Do you take international orders?
• Are your products available in Canada?
• How do I purchase additional product accessories that are not available on your website (such as a dishrack utensil holder or inner bucket)?
• How do I cancel my order?
• How do I return an item that I purchased at simplehuman.com?

Can I place an order by telephone?
Yes — call Customer Support at 1-888-988-8880 and a Customer Service Representative can help you place an order over the phone.

What are your shipping & delivery methods?
Click here to see our shipping & delivery methods. Freight charges vary for orders outside of the continental United States.

Will I have to sign for my package?
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

How do I check the status of my order?
Your order confirmation e-mail should include the tracking number and shipment method of your order. Otherwise, please e-mail Customer Support or call us at 1-888-988-8880, and we'll gladly check the status of your order.

Do you take international orders?
Unfortunately, international orders are not available online. For orders within the United Kingdom, visit our sister site: simplehuman UK.

Are your products available in Canada?
Yes. You can obtain a variety of our products at Home Outfitters across Canada, as well as some small independent stores. (Check out our retail locator here.) For information regarding a specific product's availability contact the store directly.

How do I purchase additional product accessories that are not available on your website (such as a dishrack utensil holder or inner bucket)?
Please e-mail Customer Support or call us at 1-888-988-8880 for information on purchasing accessories not available on our website.

How do I cancel my order?
Our efficient team in our fulfillment center pack and ship your order as quickly as humanly possible! If you do not love the product when it arrives at your door, please fill out the return form on the packing slip and send the product back to us within 45 days of your order for a full refund.

How do I return an item that I purchased at simplehuman.com?
We will gladly refund any item purchased directly from simplehuman.com for a period of 45 days from the original date of purchase. Fill out the return section on your packing slip. Make sure your package has sufficient postage and is sent via a trackable shipper.