• Can I place an order by telephone?
• What are your shipping rates?
• How do I check the status of my order?
• I ordered the wrong item, what do I do?
• Do you take international orders?
• Are your products available in Canada?
• How do I purchase additional product accessories that are not available on your website (such as a dishrack utensil holder or inner bucket)?
• How do I return an item that I purchased at simplehuman.com?

Can I place an order by telephone?
Yes — call Customer Support at 1-888-988-8880 and a Customer Service Representative can help you place an order over the phone.

What are your shipping rates?
Click here to see our shipping rates. Freight charges vary for orders outside of the continental United States.

How do I check the status of my order?
Your order confirmation e-mail should include the tracking number and shipment method of your order. Otherwise, please e-mail Customer Support or call us at 1-888-988-8880, and we'll gladly check the status of your order.

I ordered the wrong item, what do I do?
Call Customer Support at 1-888-988-8880 and we will be happy to cancel or modify your order if it has not yet shipped.

Do you take international orders?
Unfortunately, international orders are not available online. We do ship to Canada when you order over the phone — please call Customer Support at 1-888-988-8880 to place an order and inquire about shipping rates. For orders within the United Kingdom, visit our sister site: simplehuman UK.

Are your products available in Canada?
Yes. You can obtain a variety of our products at Home Outfitters across Canada, as well as some small independent stores. (Check out our retail locator here.) For information regarding a specific product's availability contact us or the store directly.

How do I purchase additional product accessories that are not available on your website (such as a dishrack utensil holder or inner bucket)?
Please e-mail Customer Support or call us at 1-888-988-8880 for information on purchasing accessories not available on our website.

How do I return an item that I purchased at simplehuman.com?
We will gladly make an exchange, credit or refund on any item purchased directly from simplehuman.com for a period of 60 days from the original date of purchase. Fill out the return form on your packing slip, or click here to download a form online.