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why buy from simplehuman.com
All simplehuman products are backed by the added security of our warranty. We warrant that your simplehuman product will be free of defects in material or workmanship under normal household use and cared for according to the instructions during your simplehuman product's warranty period. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. This warranty excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment.
At simplehuman's discretion, we will provide replacement parts for your product at no charge, or provide a prepaid shipping label to return the product to us for service. Once received, our technicians will attempt to repair the defect and return the product to you; if it cannot be repaired, we will replace it with either the same model, or, if unavailable, a similar model of comparable value. Repairs and replacements are generally processed within 10 to 15 business days of receipt.
Though we will not repair products whose warranty period has expired, replacement parts may be available for purchase.
What's not covered
Should you find your product in need of service, please call us or submit a service and repair form online. Your simplehuman product must be registered with us before we can perform warranty service. To register, please call us at 877-988-7770 (available Monday-Friday, 9am-5pm PST) or visit http://www.simplehuman.com/service/.
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