warranty terms

All simplehuman products are backed by the added security of our warranty. We warrant that your simplehuman product will be free of defects in material or workmanship under normal household use and cared for according to the instructions during your simplehuman product's warranty period. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. This warranty excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment.

At simplehuman's discretion, we will provide replacement parts for your product at no charge, or provide a prepaid shipping label to return the product to us for service. Once received, our technicians will attempt to repair the defect and return the product to you; if it cannot be repaired, we will replace it with either the same model, or, if unavailable, a similar model of comparable value. Repairs and replacements are generally processed within 10 to 15 business days of receipt.

Though we will not repair products whose warranty period has expired, replacement parts may be available for purchase.

• A copy of your dated proof of purchase may be required prior to any claims under our warranty.
• Your simplehuman product has been manufactured to strict specifications and has been designed for use with simplehuman authorized accessories and replacement parts. This warranty expressly excludes any defects or damages caused by accessories, replacement parts and repair services other than those authorized by simplehuman.
• This warranty is applicable to private residential customers only. It does not apply to retailers and commercial establishments.
• Specially discounted and/or discontinued merchandise may not be covered by our warranty.

What's not covered

• Dents and scratches that occur over time. Normal wear and tear.
• Intentional damage.
• Product is lost or stolen.
• Parts or products that have been disposed.
• Unit is modified.
• External sources such as weather.
• Warranty excludes all incidental or consequential damages that result from user mishandling or use of a simplehuman product other than its intended, household capacity.
• Warranty is valid only in the country where the simplehuman product was purchased.
• Contents (soap, lotion, shampoo, conditioner, gel, etc) and batteries in the unit are not covered.
• Products purchased As-Is or from unauthorized retailers such as ebay, garage sales, Craig's List and thrift stores.
• Not satisfied with the product.

Should you find your product in need of service, please call us or submit a service and repair form online. Your simplehuman product must be registered with us before we can perform warranty service. To register, please call us at 877-988-7770 (available Monday-Friday, 9am-5pm PST) or visit http://www.simplehuman.com/service/.

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