return policy

We want our customers to be 100% satisfied with all of our products. We will gladly make an exchange, credit, or refund on any item purchased directly from simplehuman.com for a period of 60 days from the original date of purchase.

To return items, please download, print and complete our simple PDF web order return form.

  web order return form

Send the form, along with the items you are returning to:

simplehuman
Web Order Returns
19801 S Vermont Ave
Torrance, CA 90502

Credits, refunds and exchanges will be issued for the full value of your original order upon receipt.

note:
We are only able to accept returns and exchanges on items purchased directly from our online store and not from any of our associated retailers.

goods damaged in shipping
If you receive an item that was damaged in shipping, please contact our customer service center at 888-988-8880. simplehuman will have the damaged item picked up and replaced at no cost to you.